Shankar Delivery

Delivery to your door is free for most of Mainland Britain. However, there is a surcharge for some areas and for some collections. Any surcharges will be added during the checkout process. Please note, we do not deliver outside of the British Mainland.

It is important to provide a mobile number at checkout. Once your order has been processed, you will receive a text message with a booking link to select your preferred delivery date (weekdays only; no weekend deliveries). You’ll also receive a reminder text the day before delivery, and a 3-hour delivery window will be sent the evening before your scheduled date.

We aim to book all orders within 24 hours of being processed. All deliveries are carried out by our nominated carrier, BJS. For surcharge areas (such as the Scottish Highlands), orders are typically booked within 5 working days, with delivery taking place within 7-10 working days.

Please note: for smaller boxed items, we may use a domestic carrier such as Parcelforce, DHL or APC. These Orders are usually dispatched within 2 working days. Tracking will be provided via email once available. 

Additional delivery surcharges and Information:

• Text message with booking portal link sent after order processing
• 3-hour time slot sent via text the evening before delivery
• Access is available up to the 2nd floor without a lift, or to higher floors with a working lift
• No unpacking, assembly or packaging removal is included
• Deliveries are carried out by trained drivers and handlers.
• A £20 surcharge applies to deliveries to business addresses

If the delivery team believes there is a risk of injury or damage, they may leave the goods in a safe location instead

Re-Delivery Charge

If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery.