Delivery Information

Delivery to your door is free for most of Mainland Britain. However, there is a surcharge for some areas, and for some collections. Any surcharges will be added during the checkout process. Please note, We do not deliver outside of the British Mainland.


Baumhaus

It is important to provide a mobile number when entering your details at the checkout. A 3-hour delivery slot will be offered to you via text message. When you receive your proposed delivery slot you will be able to either accept it or reject it and another delivery slot will be offered.

Please Note, As deliveries are planned separately, delivery dates will only be available after an order is processed and ready to be dispatched. Unfortunately, it is not possible to offer, or commit to, a specific delivery date in advance.

Additional delivery surcharges and Information:

  • 2-man delivery into a room of your choice is available as an added extra on most deliveries. If delivery is up a flight of stairs, 2-man delivery is required.
  • Delivery slots are usually offered with at least 48 hours notice, though this may be subject to slight variation.
  • Deliveries are carried out by trained drivers and handlers.
  • 3-hour time slots are offered to you as standard. 
  • Courtesy call up to 30 minutes prior to delivery

Re-Delivery Charge

If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery.


Native Lifestyle

Orders are usually dispatched within 2 working days. Delivery is carried out via tracked courier service (Royal Mail, UPS, DHL). Tracking will be provided via email once available. 


NovaSolo

It is important to provide a mobile number when entering your details at the checkout. A 4-hour delivery slot will be offered to you via text message or email. When you receive your proposed delivery slot you will be able to either accept it or reject it and another delivery slot will be offered.

Please Note, As deliveries are planned separately, delivery dates will only be available after an order is processed and ready to be dispatched. Unfortunately, it is not possible to offer, or commit to, a specific delivery date in advance.

Additional delivery surcharges and Information:

  • 2-man delivery into a room of your choice is included on most deliveries.

Considering the safety aspect for the transport crew, the 2-man room of choice service will be applied ONLY TO THE GROUND FLOOR, for the following items: B189, BCA594, BCA597, BCA600, BCA605, BCA606, CA603, CA610, CA613, CA614, CA615, W001 

  • Delivery slots are usually offered with at least 48 hours notice, though this may be subject to slight variation.
  • Deliveries are carried out by trained drivers and handlers.
  • 4-hour time slot 
  • Courtesy call up to 30 minutes prior to delivery

Re-Delivery Charge

If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery.


Contact Us

Still have a question? Feel free to contact us and we will be happy to help!