Privacy policy

This Privacy Policy describes how oakavia.com or oakavia.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
  • Disclosure for a business purpose: shared with our processor Shopify, our suppliers and fulfilment partners Baumhaus, Julian Bowen, Native Home & Lifestyle, Shankar, Kinetic Logistics and other logistics companies to fulfil our orders.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, our suppliers and fulfilment partners.

Customer support information

  • Examples of Personal Information collected:  name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. order number
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, our suppliers and fulfilment partners.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store and certain third-party sales, shopping, discovery, and AI commerce channels. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • shared with our processor Shopify, our suppliers and fulfilment partners.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Enhanced Services and Shopify Network Intelligence

We participate in Shopify’s Network Intelligence programme, which allows us to offer improved shopping experiences and enhanced store functionality through the use of aggregated customer data.

When you interact with our website, certain information—such as your browsing behaviour, product preferences, and purchase history—may be shared with Shopify and other participating merchants. This data is pseudonymised or aggregated and used to power enhanced services, including:

  • Personalised product recommendations and search results

  • Fraud prevention and account security features

  • Advertising optimisation and custom audience creation

  • General improvements to store performance and customer experience

These features are powered by Shopify’s use of shared, network-level insights across its platform. We do not receive any personal data from other merchants, nor do we share personally identifiable data with them.

AI Shopping Assistants and Third-Party Commerce Channels

We may make our products available through artificial intelligence ("AI") shopping assistants, conversational commerce platforms, marketplaces, search engines, and other third-party sales channels.

To enable these services, product information such as product titles, descriptions, images, pricing, availability, specifications, and other catalogue information may be shared with Shopify and authorised third-party channel partners.

If you discover, interact with, or purchase one of our products through an AI-powered shopping assistant, agentic storefront, conversational commerce platform, marketplace, or similar service, we may receive personal information necessary to process and fulfil your order. This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Order details

  • Transaction information

  • Referral and attribution information relating to the platform through which the purchase was made

We use this information to:

  • Process and fulfil orders

  • Arrange delivery and logistics

  • Provide customer support

  • Manage returns and refunds

  • Prevent fraud and abuse

  • Meet legal and regulatory obligations

  • Analyse sales performance and channel effectiveness

  • Improve our products, services, website, and customer experience

Where purchases originate through AI-powered services or third-party commerce platforms, information may be shared between Oakavia Ltd, Shopify, payment processors, delivery providers, fulfilment partners, and the platform facilitating the transaction, where necessary to complete the purchase and provide related services.

Third-party platforms operate under their own privacy policies and terms. We encourage customers to review those policies before using such services.

Some of these providers may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards will be applied in accordance with applicable data protection laws.

Your Rights and Choices

In line with UK GDPR, you have the right to:

  • Be informed about how your data is used

  • Access, correct, or delete your personal data

  • Object to or restrict certain types of data processing

  • Withdraw consent for cookies or personalised services at any time

You may manage your preferences, including cookie consent and data sharing settings, by using the cookie banner on our website or by visiting Shopify’s privacy portal directly at: https://privacy.shopify.com

We encourage you to review Shopify’s Privacy Policy for more information on how they process personal data: https://www.shopify.com/legal/privacy

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, we process personal information under one or more of the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Examples of how we apply these lawful bases include:

  • Order processing and fulfilment – Performance of a contract.
  • Payment processing and delivery arrangements – Performance of a contract.
  • Customer service and support – Performance of a contract and legitimate interests.
  • Fraud prevention and security monitoring – Legitimate interests and legal obligations.
  • Accounting, taxation and record keeping – Legal obligations.
  • Marketing communications (where applicable) – Consent and/or legitimate interests where permitted by law.
  • AI shopping channel order processing and fulfilment – Performance of a contract and our legitimate interests in operating, improving, and measuring the effectiveness of our sales channels.
  • Website analytics, performance monitoring and service improvements – Legitimate interests.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We Do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at customerservice@oakavia.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customerservice@oakavia.com or by mail using the details provided below:

Oakavia Ltd, Suite A, 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE

Last updated: 04/06/2026

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority here:https://ico.org.uk/make-a-complaint/]