Delivery Terms & Conditions

Here at Oakavia, we want to provide a seamless service from order to delivery. Therefore, we ask that you read and understand the delivery terms and conditions to make sure receiving your order is easy. 

📦 General Delivery Information

  • Free delivery is available across most of Mainland Britain.
  • Delivery to areas outside Mainland Britain is not available.
  • Surcharges may apply to certain postcode areas — these are calculated at checkout.

BRAND: BAUMHAUS

📱 Communication & Delivery Scheduling

  • It is important to provide a mobile number when entering your details at checkout.
  • A 3-hour delivery slot will be offered to you via text message.
  • When you receive your proposed delivery slot, you will be able to either accept it or reject it, and another delivery slot will be offered.

Please note that, as deliveries are planned separately, delivery dates will only be available after an order is processed and ready to be dispatched. Unfortunately, it is not possible to offer or commit to a specific delivery date in advance.

Additional Delivery Information

  • 2-man delivery into a room of your choice is available as an added extra on most deliveries. If delivery is up a flight of stairs, 2-man delivery is required.
  • Delivery slots are usually offered with at least 48 hours' notice, though this may be subject to slight variation.
  • Deliveries are carried out by trained drivers and handlers.
  • 3-hour time slots are offered to you as standard.
  • A courtesy call up to 30 minutes before delivery

❕ Re-Delivery Charge

If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery.

    BRAND: JULIAN BOWEN

    📱 Communication & Delivery Scheduling

    • It is important to provide a mobile number and email address when entering your details at checkout.
    • Once the order is processed, you will receive a text message with a link to a booking portal, which will allow you to book the delivery on a day of your choice (excluding weekends).
    • You will be sent a reminder text the day before the delivery, and will also be given a 3-hour window delivery slot the evening before.
    • We aim to book all orders within 24 hours of the order being processed.
    • All deliveries are carried out by our nominated carrier BJS.
    • Please note that surcharge areas (such as the Scottish Highlands) will be booked via BJS within 5 days for delivery within 10-14 days.

    Additional Delivery Information

    • All orders will be delivered on a 2-Man service to a “Room of Choice”. However, this will not involve any unpacking, on-site assembly, or removal of packaging
    • Deliveries are carried out by trained drivers and handlers.
    • 3-hour time slots are offered to you as standard.
    • PLEASE NOTE - If the delivery teams feel that damages to the product or premises or injury to themselves or others may occur through delivery to a specific room, they have been advised to leave the goods in a safe and convenient place.

    ❕ Re-Delivery Charge

    If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery

    BRAND: SHANKAR

    📱 Communication & Delivery Scheduling

    • It is important to provide a mobile number at checkout.
    • Once your order has been processed, you will receive a text message with a booking link to select your preferred delivery date (weekdays only; no weekend deliveries).
    • You will receive a reminder text the day before delivery, and a 3-hour delivery window will be sent the evening before your scheduled date.
    • We aim to book all orders within 24 hours of being processed.
    • All deliveries are carried out by our nominated carrier, BJS.
    • For surcharge areas (such as the Scottish Highlands), orders are typically booked within 5 working days, with delivery taking place within 7-10 working days.

    Please note: for smaller boxed items, we may use a domestic carrier such as Parcelforce, DHL or APC. These Orders are usually dispatched within 2 working days. Tracking will be provided via email once available. 

    Additional Delivery Information

    • Text message with booking portal link sent after order processing
    • 3-hour time slot sent via text the evening before delivery
    • Access is available up to the 2nd floor without a lift, or to higher floors with a working lift
    • No unpacking, assembly or packaging removal is included
    • Deliveries are carried out by trained drivers and handlers.
    • A £20 surcharge applies to deliveries to business addresses
    • If the delivery team believes there is a risk of injury or damage, they may leave the goods in a safe location instead

    ❕ Re-Delivery Charge

    If you are unavailable during your confirmed delivery slot, a re-delivery fee of £35 + VAT may apply.

    BRAND: NATIVE HOME & LIFESTYLE

    📱 Communication & Delivery Scheduling

    • Orders are usually dispatched within 2 working days.
    • Delivery is carried out via a tracked courier service (Royal Mail, UPS, DHL).
    • Tracking will be provided via email once available. 

    Additional Delivery Information

    • Deliveries are to your door only
    • We cannot be responsible for any delays caused by the courier once dispatched

    ❕ Re-Delivery Charge

    If your delivery cannot be delivered and is returned to us, additional re-delivery costs may apply.

    ❌ Cancelling Before Delivery

    If you change your mind after placing your order, you may cancel at any time before delivery. In most cases, there will be no charge; however, we do arrange deliveries & collections using third-party couriers, so if we have already incurred delivery or collection charges, you may be asked to cover these costs from your refund balance. Contact Us straight away, and as soon as we acknowledge receipt of your cancellation, we will let you know whether there are any charges and process the refund back to you. Please note, the refund could take 3 - 5 working days to complete.

    ↩️ Returns After Delivery

    If you wish to return an item after delivery, please notify us as quickly as possible, along with the reason for your return. We will accept returns up to 14 days after delivery for any reason; however, unless the item is faulty, you will be responsible for the cost of return. As soon as your item has been received, in the same condition and in the original packaging within which it was delivered, you will receive a refund. Please note that refunds can take up to 30 days.

    ⚠️ Faulty or Damaged Items

    Here at Oakavia, we want to deliver furniture that is of the highest quality to our customers. However, if you believe that you have received a damaged or faulty product, we ask that you:

    • Notify us within 72 hours of delivery.
    • Please take 5 clear photos of the fault/damage and attach them to the order confirmation email for us to review.
    • You must retain the original packaging. Once reviewed, you will be contacted by email with further instructions.
    • Unfortunately, any claims of damage or fault made after 72 hours will not be eligible for replacement or refund.

    🌍 UK Mainland Delivery Only  

    • Oakavia is not responsible for any onward shipping arrangements made after delivery is completed to the UK address. We do not provide export documentation, and VAT refunds or zero-rated VAT treatment will not be available in these cases.
    • Responsibility for customs clearance, taxes, and compliance with import/export regulations lies solely with the recipient once delivery has been fulfilled to the designated UK address.
    • Our responsibility for the order ends once the goods are delivered and accepted at the UK delivery address provided at checkout.

    📧 Still Have Questions?

    Please feel free to contact us at any time if you have any further questions about any of the above.