Delivery Terms & Conditions

Here at Oakavia we want to provide a seamless service from order to delivery. Therefore, we ask that you read and understand the delivery terms and conditions to make sure receiving your order is easy. 

Delivery to your door is free for most of Mainland Britain. However, there is a surcharge for some areas, and for some collections. Any surcharges will be added during the checkout process. Please note, We do not deliver outside of the British Mainland.

BRAND: Baumhaus

It is important to provide a mobile number when entering your details at the checkout. A 3-hour delivery slot will be offered to you via text message. When you receive your proposed delivery slot you will be able to either accept it or reject it and another delivery slot will be offered.

Please Note, As deliveries are planned separately, delivery dates will only be available after an order is processed and ready to be dispatched. Unfortunately, it is not possible to offer, or commit to, a specific delivery date in advance.

Additional delivery surcharges and Information:

  • 2-man delivery into a room of your choice is available as an added extra on most deliveries. If delivery is up a flight of stairs, 2-man delivery is required.
  • Delivery slots are usually offered with at least 48 hours notice, though this may be subject to slight variation.
  • Deliveries are carried out by trained drivers and handlers.
  • 3-hour time slots are offered to you as standard. 
  • Courtesy call up to 30 minutes prior to delivery

Re-Delivery Charge

If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery.

BRAND: Native Lifestyle

Orders are usually dispatched within 2 working days. Delivery is carried out via tracked courier service (Royal Mail, UPS, DHL). Tracking will be provided via email once available. 

Please feel free to contact us at any time if you have any further questions.

    Cancelling before Delivery
    If you change your mind after placing your order, you may cancel at any time before delivery. In most cases there will be no charge, however, we do arrange deliveries & collections using third party couriers so, if we have already incurred delivery or collection charges, you may be asked to cover these costs from your refund balance. contact us straight away and as soon as we acknowledge receipt of your cancellation, we will let you know whether there are any charges and process the refund back to you. Please note, the refund could take 3 - 5 working days to complete.

    BRAND: NovaSolo

    Delivery to your door is free for most of Mainland Britain. However, there is a surcharge for some areas, and for some collections. Any surcharges will be added during the checkout process. Please note, We do not deliver outside of the British Mainland.

    It is important to provide a mobile number when entering your details at the checkout. A 4-hour delivery slot will be offered to you via text message or email. When you receive your proposed delivery slot you will be able to either accept it or reject it and another delivery slot will be offered.

    Please Note, As deliveries are planned separately, delivery dates will only be available after an order is processed and ready to be dispatched. Unfortunately, it is not possible to offer, or commit to, a specific delivery date in advance.

    Additional delivery surcharges and Information:

    • 2-man delivery into a room of your choice is included on most deliveries.
    Considering the safety aspect for the transport crew, the 2-man room of choice service will be applied ONLY TO THE GROUND FLOOR, for the following items: B189, BCA594, BCA597, BCA600, BCA605, BCA606, CA603, CA610, CA613, CA614, CA615, W001 
    • Delivery slots are usually offered with at least 48 hours notice, though this may be subject to slight variation.
    • Deliveries are carried out by trained drivers and handlers.
    • 4-hour time slot 
    • Courtesy call up to 30 minutes prior to delivery

    Re-Delivery Charge

    If you are not available to receive a delivery within an agreed delivery slot, you may be asked to pay £35 +VAT in order to arrange re-delivery.

    Returns after Delivery
    If you wish to return an item after delivery please notify us as quickly as possible, along with the reason for your return. We will accept returns up to 14 days after delivery for any reason, however, unless the item is faulty, you will be responsible for the cost of return. As soon as your item has been received, in exactly the same condition and in the original packaging within which it was delivered, you will receive a refund. Please note refunds can take up to 30 days.

    Faulty or damaged items
    Here at Oakavia we want to deliver furniture that is of the highest quality to our customers. However, if you believe that you have received a damaged or faulty product, we ask that you notify us within 72 hours of the delivery. Please take 5 clear photos of the fault/damage and attach them to the order confirmation email for us to review. You must retain the original packaging. Once reviewed, you will be contacted by email with further instructions. Unfortunately any claims of damage or fault made after 72 hours will not be eligible for replacement or refund.

    Please feel free to contact us at any time if you have any further questions about any of the above.