Refunds & Returns

If you wish to return an item after delivery please notify us as quickly as possible, along with the reason for your return. We will accept returns up to 14 days after delivery for any reason, however, unless the item is faulty, you will be responsible for the cost of the return shipping. As soon as your returned item has been received, in exactly the same condition and using the original packaging within which it was delivered, you will receive a refund. Please note refunds can take up to 30 days.

To start a return, you can contact us at sales@oakavia.com. If your return is accepted, we’ll send you return instructions, as well as instructions on how and where to send your package or a collection will be arranged. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@oakavia.com

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