Have a question?

Check out some of our frenquently asked questions below.

❔ How long does it take for my furniture to be delivered?

Baumhaus and NovaSolo items normally take between 7-10 working days. Native Lifestyle items are normally dispatched within 2 working days.
For Baumhaus furniture deliveries, Yes. The delivery is booked 2-3 days before delivery takes place. You will then receive a delivery date & 3 hour time slot. Native Lifestyle Items are delivered Via tracked courier services such as Royal Mail, UPS, DHL.
Baumhaus furniture deliveries are booked via a text message. Native Lifestyle items are delivered using courier services such as Royal Mail, UPS, DHL. You will be provided with a tracking number via email on dispatch.
We use a company called Kinetic Logistics for our furniture deliveries. For other items such as accessories & Native Lifestyle items we use a standard courier service such as Royal Mail, UPS, DHL.
For Baumhaus furniture delivery we have the option of a 2-man delivery service which includes delivering the item into a 'room of your choice'. This can be selected during the checkout. If delivery needs to be taken up a flight of stairs, 2-man delivery is required. please note, Native Lifestyle items are delivered to your door only.
If your order contains both Baumhaus & Native Lifestyle items, Please be advised the Native Lifestyle items will arrive separately via standard tracked courier.
Items can be returned for any reason within 14 days of the delivery. If the item purchased is a furniture item, then we will arrange collection of the item and a refund will be issued. Please read more information on our refund & returns policy.
We give our customers 72 hours to check for damages. If an item arrives damaged or faulty, please contact us immediately at sales@oakavia.com where one of our team can assist you.
Unfortunately no, right now we are online only.
Yes, all of our furniture is covered by a guarantee. Baumhaus furniture is covered with a 5 year guarantee. Native Lifestyle products are covered with a 1 year guarantee.

Still have a question?

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