Have a question?
Check out some of our frenquently asked questions below.
❔ How long does it take for my furniture to be delivered?
Baumhaus and NovaSolo items normally take between 7-10 working days. Native Lifestyle items are normally dispatched within 2 working days.
❔ Do I get a time slot for delivery?
For Baumhaus furniture deliveries, Yes. The delivery is booked 2-3 days before delivery takes place. You will then receive a delivery date & 3 hour time slot. Native Lifestyle Items are delivered Via tracked courier services such as Royal Mail, UPS, DHL.
❔ How do I book my delivery?
Baumhaus furniture deliveries are booked via a text message. Native Lifestyle items are delivered using courier services such as Royal Mail, UPS, DHL. You will be provided with a tracking number via email on dispatch.
❔ Who do you use for delivery?
We use a company called Kinetic Logistics for our furniture deliveries. For other items such as accessories & Native Lifestyle items we use a standard courier service such as Royal Mail, UPS, DHL.
❔ Will I need to carry the delivery into the house?
For Baumhaus furniture delivery we have the option of a 2-man delivery service which includes delivering the item into a 'room of your choice'. This can be selected during the checkout. If delivery needs to be taken up a flight of stairs, 2-man delivery is required. please note, Native Lifestyle items are delivered to your door only.
❔ What if I order furniture and accessories together?
If your order contains both Baumhaus & Native Lifestyle items, Please be advised the Native Lifestyle items will arrive separately via standard tracked courier.
❔ What if I want to return an item?
Items can be returned for any reason within 14 days of the delivery. If the item purchased is a furniture item, then we will arrange collection of the item and a refund will be issued. Please read more information on our refund & returns policy.
❔ What if an item arrives damaged?
We give our customers 72 hours to check for damages. If an item arrives damaged or faulty, please contact us immediately at email@example.com where one of our team can assist you.
❔ Do you have a showroom?
Unfortunately no, right now we are online only.
❔ Is your Furniture covered by a Guarantee?
Yes, all of our furniture is covered by a guarantee. Baumhaus furniture is covered with a 5 year guarantee. Native Lifestyle products are covered with a 1 year guarantee.